Privacy Policy

How we collect, use, and protect your personal information

1. Introduction

Welcome to Drama Reel. We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application.

By using Drama Reel, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use our Service.

2. Information We Collect

2.1 Personal Information

When you register for an account, we collect:

• Account Information: Name, email address, username, and profile picture
• Authentication Data: Encrypted password and authentication tokens from social login providers (Google, Apple ID)
• Profile Information: Display name, language preferences, and profile customization settings

2.2 Device and Technical Information

We automatically collect certain information about your device:

• Device Information: Device type, model, operating system version, unique device identifiers
• Network Information: IP address, internet service provider, mobile network information
• App Information: App version, language settings, time zone
• Advertising Identifiers: IDFA (iOS) or Advertising ID (Android) for advertising purposes
• Push Notification Tokens: For sending you notifications if you opt in

2.3 Usage Information

We collect information about how you interact with our Service:

• Viewing History: Content watched, viewing duration, episodes completed, watch progress
• Search Activity: Search queries and search results interactions
• App Usage: Features used, buttons clicked, screens viewed, session duration
• Performance Data: App crashes, errors, loading times, and performance metrics
• Interactions: Likes, favorites, ratings, and content preferences

2.4 Location Information

With your permission, we may collect:

• Approximate Location: Derived from your IP address to provide region-appropriate content
• Precise Location: Only if you explicitly grant location permission (used for content recommendations and regional availability)

2.5 Payment and Transaction Information

For subscription and purchase transactions:

• Transaction History: Purchases, subscriptions, coin purchases, and refund requests
• Payment Information: Processed securely by third-party payment providers (Apple App Store, Google Play Store). We do not store your credit card information.
• Billing Details: Transaction IDs, purchase dates, amounts, and subscription status

2.6 Communications

When you contact us:

• Support Communications: Email correspondence, support tickets, feedback, and inquiries
• Survey Responses: If you participate in surveys or feedback forms

3. How We Use Your Information

We use the collected information for the following purposes:

3.1 Service Delivery and Improvement

• Provide and maintain our streaming service
• Create and manage your account
• Process transactions and manage subscriptions
• Remember your viewing preferences and watch history
• Provide personalized content recommendations
• Improve app performance, features, and user experience
• Debug and fix technical issues

3.2 Communication

• Send transactional emails (account verification, password reset, subscription confirmations)
• Send push notifications about new content, updates, and features (if you opt in)
• Respond to your inquiries and provide customer support
• Send important service announcements and policy updates

3.3 Analytics and Research

• Analyze usage patterns and trends using Firebase Analytics
• Understand how users interact with content and features
• Conduct research to improve our service
• Generate aggregated, anonymized statistics

3.4 Advertising

• Display relevant advertisements through Google AdMob
• Measure ad performance and effectiveness
• Provide personalized advertising based on your interests (you can opt out in device settings)

3.5 Security and Legal Compliance

• Detect and prevent fraud, abuse, and security incidents
• Enforce our Terms of Service
• Comply with legal obligations and law enforcement requests
• Protect our rights, property, and safety, and that of our users

4. How We Share Your Information

We may share your information in the following circumstances:

4.1 Third-Party Service Providers

We share data with trusted third parties who help us operate our service:

• Firebase (Google LLC): Cloud hosting, authentication, analytics, push notifications, and database services
• Google AdMob: Ad serving and advertising analytics
• Payment Processors: Apple App Store and Google Play Store for processing payments
• Cloud Storage Providers: For storing content and user data securely

These service providers are contractually required to use your information only for the purposes we specify and to maintain appropriate security measures.

4.2 Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., court orders, subpoenas, law enforcement).

4.3 Business Transfers

If we are involved in a merger, acquisition, or sale of assets, your information may be transferred. We will provide notice before your information becomes subject to a different privacy policy.

4.4 Aggregated or De-identified Data

We may share aggregated or anonymized information that cannot reasonably be used to identify you for research, marketing, or analytics purposes.

5. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

• Account Data: Retained while your account is active and for a reasonable period after deletion to prevent fraud
• Usage Data: Retained for up to 24 months for analytics purposes
• Transaction Records: Retained for at least 7 years for tax and legal compliance
• Communications: Support communications retained for 2 years

6. Data Security

We implement appropriate technical and organizational security measures to protect your personal information:

• Data encryption in transit using TLS/HTTPS
• Encrypted data storage on secure cloud servers (Google Cloud Platform via Firebase)
• Access controls and authentication measures
• Regular security audits and updates
• Employee training on data protection

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee absolute security.

7. Your Rights and Choices

7.1 Access and Update

You can access and update your account information directly in the app settings.

7.2 Delete Your Account

You can request account deletion by contacting us at tranquandev2001@gmail.com. Upon deletion, we will remove your personal information, except where retention is required by law.

7.3 Opt-Out of Communications

• Push Notifications: Disable in app settings or device settings
• Marketing Emails: Unsubscribe via link in emails or contact us

7.4 Advertising Choices

• iOS: Go to Settings > Privacy > Advertising > Limit Ad Tracking
• Android: Go to Settings > Google > Ads > Opt out of Ads Personalization

7.5 Location Permissions

You can revoke location access at any time through your device settings.

7.6 Data Portability

You may request a copy of your personal data in a structured, commonly used format.

7.7 Regional Privacy Rights

Depending on your location, you may have additional rights:

• EEA/UK (GDPR): Right to access, rectification, erasure, restriction, objection, and data portability
• California (CCPA/CPRA): Right to know, delete, opt-out of sale, and non-discrimination
• Other Jurisdictions: Rights as provided by applicable local laws

8. Children's Privacy

Drama Reel is not directed to children under the age of 13 (or the applicable age of digital consent in your jurisdiction). We do not knowingly collect personal information from children.

If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately at tranquandev2001@gmail.com. We will take steps to delete such information from our systems.

9. Third-Party Links and Services

Our Service may contain links to third-party websites or services that are not operated by us. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.

11. Cookies and Tracking Technologies

Our mobile app uses SDKs and similar technologies to collect usage data:

• Firebase SDK: For analytics, authentication, and push notifications
• Google AdMob SDK: For displaying advertisements
• Analytics Tools: To understand app usage and performance

You can manage some tracking through your device settings, but disabling certain technologies may limit app functionality.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, regulatory, or operational reasons. We will notify you of any material changes by:

• Posting the updated policy in the app
• Sending an email notification (if you have an account)
• Displaying a prominent notice in the app

The "Last Updated" date at the top of this policy indicates when it was last revised. Your continued use of the Service after changes become effective constitutes your acceptance of the updated policy.

13. Legal Basis for Processing (EEA/UK Users)

If you are in the European Economic Area or United Kingdom, our legal basis for processing your personal information includes:

• Contract Performance: Processing necessary to provide our services to you
• Legitimate Interests: For analytics, fraud prevention, and service improvement
• Legal Compliance: To comply with applicable laws and regulations
• Consent: For marketing communications and certain data collection (which you can withdraw at any time)

14. Contact Us