Support & Help Center
We're here to help you with any questions or issues
Quick Help Topics
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Account Issues
Problems with login, registration, or account settings? We can help you get back on track.
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Billing & Payments
Questions about subscriptions, payments, coins, or refund requests.
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Playback Issues
Video not playing? Buffering issues? Quality problems? Let us know.
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Privacy & Security
Questions about your data, privacy settings, or account security.
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Report a Bug
Found a bug or technical issue? Help us improve by reporting it.
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Feature Requests
Have an idea for a new feature? We'd love to hear your suggestions!
Frequently Asked Questions (FAQ)
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How do I create an account?
You can create an account using your email address or sign up quickly with Google or Apple ID. Just open the app and tap "Sign Up" on the welcome screen.
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What's the difference between free and premium?
Free users have access to limited content with advertisements and can purchase individual episodes using coins. Premium subscribers enjoy unlimited access to all content without ads, plus exclusive features and early access to new releases.
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How do I cancel my subscription?
You can cancel your subscription anytime through your device settings:
- iOS: Settings → [Your Name] → Subscriptions → Drama Reel → Cancel Subscription
- Android: Google Play Store → Menu → Subscriptions → Drama Reel → Cancel Subscription
Your subscription will remain active until the end of the current billing period.
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Why is the video not playing or buffering?
If you're experiencing playback issues, try these steps:
- Check your internet connection (Wi-Fi or mobile data)
- Close and reopen the app
- Clear the app cache in your device settings
- Update to the latest version of Drama Reel
- Try lowering the video quality in settings
If the problem persists, please contact our support team.
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Can I watch on multiple devices?
Yes! You can access your Drama Reel account on multiple devices. Just log in with the same account credentials. Your watch history and preferences will sync across all devices.
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How do I change my password?
Go to your Profile → Settings → Account Settings → Change Password. If you've forgotten your password, use the "Forgot Password" link on the login screen to reset it via email.
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How can I request a refund?
Refunds are handled by Apple App Store or Google Play Store according to their policies. For iOS, you can request a refund through
reportaproblem.apple.com. For Android, visit the Google Play Store and navigate to your order history. If you need assistance with a refund request, contact us at
tranquandev2001@gmail.com.
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How do I delete my account?
You can request account deletion by contacting us at
tranquandev2001@gmail.com with the subject "Account Deletion Request". We will process your request within 30 days. Please note that account deletion is permanent and cannot be undone.
Contact Support
Can't find the answer you're looking for? Our support team is here to help!
When contacting us, please include:
- Your account email address (if applicable)
- Device information (iPhone/Android model, OS version)
- App version (found in Settings → About)
- Detailed description of the issue or question
- Screenshots or error messages (if relevant)
- Steps to reproduce the issue (if it's a bug)
Report Content Issues
If you encounter inappropriate content, copyright violations, or technical issues with specific videos, please report them to us immediately:
Please include the title of the content, episode number (if applicable), and a description of the issue.
Technical Requirements
Supported Devices
- iOS: iPhone and iPad running iOS 13.0 or later
- Android: Devices running Android 6.0 or later
Recommended Internet Speed
- SD Quality (480p): 3 Mbps or faster
- HD Quality (720p): 5 Mbps or faster
- Full HD (1080p): 10 Mbps or faster
Additional Resources
For more information, please visit:
⚠️ Important: Never share your account password with anyone, including support staff. Our team will never ask for your password. If you receive a suspicious email claiming to be from Drama Reel, please report it to tranquandev2001@gmail.com.
Business Inquiries
For partnership opportunities, content licensing, or business proposals, please contact:
Email: tranquandev2001@gmail.com
Subject Line: "Business Inquiry - [Your Topic]"